Automatic Notifications or SMTP Email Not Working (Microsoft)

With the changes to how Microsoft has implemented 2FA multi-factor authentication, this will affect how SMTP or Automatic Notifications setup work in RFMS Core
 
Instead of using your email password in the SMTP/Automatic Notifications setup, you will need to use an app password generated by your Microsoft account

To setup an app password, please visit the Microsoft support site below:
How to get and use app passwords - Microsoft Support

Once the app password is setup:

For Email Setup:

1. Go to RFMS
2. Go to Order Entry
3. Click Utilities
4. Click Setup
5. Click Email Setup
6. Under the SMTP Server Information and SMTP Authentication - change them both to the app password created earlier
   
7. Click OK/Save
8. Then go back into Email Setup to test sending an email to see if it is working.

For Automatic Notifications:

1. Go to RFMS
2. Go to Order Entry
3. Click Utilities
4. Click System Options (may require a Level 1 password)
5. Click No Reply Email Configuration
6. And just like the above, change the passwords for both the SMTP Server Information and SMTP Authentication
7. Click OK/Save
8. And go back to the No Reply Email Configuration to test.

[Updated:  29/10/25]